Effective Date: March 11, 2025
ZOOM MARKETING SOLUTIONS LLC (“we,” “us,” or “our”) strives to provide transparent and fair refund policies for our customers. This Refund Policy outlines the terms and conditions under which refunds may be issued for our home warranty plans and services. By purchasing or subscribing to our services, you agree to the terms of this Refund Policy.
1. Refund Eligibility
We offer refunds under the following conditions:
Cancellation Within the First 30 Days
-
If you cancel your home warranty plan within 30 days of the initial purchase, you are eligible for a full refund of the one-time initial charges paid for the first month, provided no claims have been made during this period.
Cancellation After 30 Days
-
If you cancel your plan after the first 30 days, you will not be eligible for a refund of the initial charges. However, you may cancel your plan at any time, and no further charges will be applied for subsequent months.
Denial of Claims
-
If a claim is denied by our partner, Select Home Warranty, Inc. (“selecthomewarranty.com”), and you believe the denial was unjustified, you may contact us for further review. Refunds will only be issued if the denial is found to be in error and no alternative resolution is provided.
2. Non-Refundable Situations
Refunds will not be issued in the following circumstances:
-
If a claim has been made and services have been rendered during the coverage period.
-
If the cancellation request is made after the first 30 days of the plan.
-
For any additional fees or charges incurred outside the initial plan cost (e.g., service call fees).
3. How to Request a Refund
To request a refund, please contact us within the eligible timeframe using the following details:
ZOOM MARKETING SOLUTIONS LLC
Email: info@zoomsolutions.store
Phone: +1 (251) 901-4988
Address: 2810 N Church St, Num 909839, Wilmington, DE 19802
Please provide the following information when requesting a refund:
-
Your full name and contact information.
-
Details of your plan and the date of purchase.
-
Reason for the refund request.
4. Processing Refunds
-
Refund requests will be processed within 7-10 business days of approval.
-
Refunds will be issued to the original payment method used during the purchase.
-
Please allow additional time for the refund to reflect in your account, depending on your bank or payment provider.
5. Partner Services
After the initial purchase, your subscribed services will be referred and handed over to our partner, Select Home Warranty, Inc. (“selecthomewarranty.com”). For any questions or concerns regarding your services after the handover, please contact:
Select Home Warranty, Inc.
Phone: 1-855-267-3532
Email: sales@selecthomewarranty.com
Website: selecthomewarranty.com
6. Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on our website with an updated effective date. Your continued use of our services constitutes acceptance of the revised policy.
7. Contact Us
If you have any questions or concerns about this Refund Policy, please contact us at:
ZOOM MARKETING SOLUTIONS LLC
Email: info@zoomsolutions.store
Phone: +1 (251) 901-4988
Address: 2810 N Church St, Num 909839, Wilmington, DE 19802
By purchasing or subscribing to our services, you acknowledge that you have read and understood this Refund Policy.